About Us

Since 2003, Technical Resource Solutions LLC has positioned itself to be a full-service technology service provider by offering managed IT solutions to companies both large and small in a way that frees up management and employees to focus on what really matters: their customers and getting work done. The team provides direction and implementation of hardware and software solutions, including desktop and laptop computers, onsite servers, cloud services and email systems for employees on a safe and secure network, plus monitoring and backup services to ensure everything runs smoothly.

Beyond infrastructure, TRS also offers custom website design, development, SEO and digital marketing automation. This fully-integrated portfolio of technology related solutions is tailored to fit the needs of each and every client.

The staff at Technical Resource Solutions, pictured inside of our Woodstock offices.

Meet the Team

Arlene Dickerson

CEO & Co-Founder

As the CEO of Technical Resource Solutions, Arlene's goal is to successfully provide a solution for each client that is appropriate for their unique needs. Every business is different and thus potentially requires a different approach for IT services, digital marketing, or a website. Arlene works diligently to establish creative balance for TRS clients and employees as she believes this to be the key for maintaining a thriving business environment.

"It’s important to me not only to provide clients with the resources they need to succeed, but to also create an environment in which our employees can collaborate and grow."

Scott Lavelle

CTO & Co-Founder (1967-2021)

As the Chief Technology Officer of Technical Resource Solutions, it was Scott’s goal to help make clients successful. Technology is vital when running a business, and he took pride making that process possible for our customers. Scott and Arlene worked together to build Technical Resource Solutions from the ground up to be the company it is today.

Drums were Scott’s passion, and in his free time he enjoyed playing a variety of instruments and mixing music.

Scott passed in August 2021, but his legacy lives on as Technical Resource Solutions continues to maintain the high standards of support the company was founded on.

David

Technology Director

David has been with the company since 2010. He began in IT while working on a coffee company’s server and then started working for TRS as desktop support, working his way up to Information Technology Director. His goal is to make sure everyone is satisfied with the solutions we provide. He also evaluates systems and make recommendations on necessary updates.

"Technology is constantly evolving, and while the latest and greatest isn’t always necessary, there are certainly improvements that should be made to outdated systems."

Tucker

Web & Marketing Manager

Tucker began crafting his design skills over a decade ago, putting a focus on metacognition – thinking about your thinking. He believes it is extremely important to know why, as a creator, you create things to look, read, and feel certain ways. This led him to become certified in Photoshop CS6 by Adobe in 2016. In college, he quickly learned the importance of writing and the many ways you can utilize effective communication. Focusing on multimedia journalism and film theory at Kennesaw State, he not only expanded upon his writing abilities, but began to understand different modes of digital communication and how to utilize them.

Harrison

IT Manager

Harrison enjoys working in IT because it opens so many opportunities to keep learning and growing in the technology field. This led him to make the decision to work towards his degree in management information systems. He became part of the Technical Resource Solutions team the summer of 2019, and has worked his way from Technology Specialist to IT Manager.

Garrette

Technology Specialist

It all started at around 12 years old when Garrett's best friend’s father, a network engineer, took the time to mentor him about technology. He eventually took on the role of personal IT guy for all of his friends. Since then, he has been working towards his Network+ certification, with the eventual goal to complete the CompTIA trio with A+ and Security+ certificates. Garrett has real-world experience across a variety of industries.

Christian

Technology Specialist

Coming soon.

Crys

Marketing Specialist

With a bachelor’s degree in fine arts from Kennesaw State University, Crys has built a robust career spanning various creative roles. At the core, Crys is an artist and designer, committed to turning ideas into visual realities that resonate with target audiences. She has a passion for delivering powerful brand messages through skillful graphic communication. Her approach not only captures the essence of a brand but also propels it towards achieving strategic marketing objectives.

Outside of work, Crys loves to spend time with her daughter, watch sci-fi movies, play board games, and listen to industrial metal way too loud.

Kathy

Office Manager

Most people know her as the Office Manager, but around the office Kathy is known as an overall helper. She loves to be able to assist in countless ways to improve productivity and workflow here at Technical Resource Solutions. With experience managing departments, to working in a high-volume production industry, she has crafted her ability to effortlessly multitask.

Where We're Located

Located near the heart of downtown Woodstock, Georgia, Technical Resource Solutions is convenient to Highway 92 and Interstate-575. Our technology specialists can also travel to work on-site with out company fleet.

Schedule time to meet with us in our spacious conference rooms or in 2aT Studio, or schedule a time for us to come to you!

Insights & Updates from Our Team

Check out our blog to get the latest insights and updates on cybersecurity news, website trends, digital marketing strategies and more from the Technical Resource Solutions' staff.

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